Terms
&
Conditions
Privacy Policy
Updated October 2023
Hosting and Payment:
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Information:
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used to conduct the transaction and to receive marketing correspondence if you have opted-in.
We retain this information to make your shopping experience more convenient. We may also contact you to troubleshoot problems with your account or resolve a dispute.
We do not share any personal information with third party organisations.
If you would like to: access, correct, amend or delete any personal information we have about you, you can do so via your account page or you are invited to contact us.
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Terms of Use
Welcome to fajn® . Before you use our website and shop for stylish clothing for your furry friend, please take a moment to read and understand our Terms and Conditions. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
1. Acceptance of Terms
By using the fajn website, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy. These terms may be updated from time to time, and it is your responsibility to review them periodically.
2. Registration
You may browse our website without registering, but to make purchases, you will need to create an account. You agree to provide accurate and complete information when creating your account.
You are responsible for maintaining the confidentiality of your account information, including your password, and for any activity that occurs under your account. Fajn Limited is not liable for any loss or damage arising from your failure to protect your account.
3. Orders
When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.
Prices for products are subject to change without notice.
You will receive an order confirmation email once your order has been received. This email does not constitute acceptance of your order.
Product colours may vary slightly from the website images due to lighting, photo quality or other factors. If you have any questions about the product or colour please contact us.
4. Payment
Payment for orders must be made using the payment methods available on our website. We use secure payment processing services to protect your financial information.
You agree to pay all charges and fees associated with your order, including any applicable taxes and shipping fees.
5. Shipping and Delivery
Please see our shipping and returns page for more information.
6. Returns and Exchanges
Please see our shipping and returns policy for more information.
7. Vouchers, Discount Codes and Promotions
Unless stated at the time of issue, each promotion, voucher or discount code will be valid for use by the recipient only. We reserve the right to withdraw any promotional offer or order where we believe it has been distributed outside of the intended recipient.
Promotions will be offered for a limited time which be will be stated at the time of issue.
We reserve the right to end a promotion at any time.
All promotions, unless expressly stated, do not apply to postage.
All promotions, unless expressly stated, only apply to fajn products.
Only one promotion, unless expressly stated, can be used per order.
8. Gift Cards
Your fajn egift card will be valid for a period of 12 months from the date of purchase and as stated at the time of purchase. The gift card will expire automatically after the 12 month period has passed.
The minimum gift card purchase is £10 and the maximum is £500.
Gift cards cannot be returned or refunded.
The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card. No cash change can be given on remaining gift card balances.
Gift card balance checks can be performed by contacting us.
9. Intellectual Property
All content on our website, including images, text, logos, and trademarks, is the intellectual property of Fajn Limited and protected by copyright and other intellectual property laws.
You may not use our content without our explicit permission.
10. Limitation of Liability
Fajn Limited is not liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of our website or the purchase of our products.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions or any aspect of our website, please contact us.